Patient Portal

Welcome to your private support hub. Here, you can watch step-by-step video tutorials and download user guides designed to help you understand and use our system with confidence.

Troubleshooting Guide (English)

A complete FAQ and troubleshooting reference for Diagnostick users. Covers common device and app issues such as connectivity problems, app freezing, data upload failures, and temperature reading errors, with clear step-by-step solutions and emergency contact information.

Troubleshooting Guide (Spanish) – Guía de Resolución de Problemas

Guía completa de preguntas frecuentes y soluciones para usuarios de Diagnostick. Incluye pasos detallados para resolver problemas del dispositivo y la aplicación, lecturas incorrectas, reinicios, y orientación sobre cuándo contactar a enfermería o emergencias.

User Guide (English)

The official Diagnostick User Manual providing setup and operation instructions. Includes device overview, app installation, profile creation, connecting to WiFi, recording vitals, using sensors, and viewing AI analysis results—everything needed to perform at-home diagnostics safely.

Manual del Usuario (Spanish)

Manual oficial del usuario Diagnostick con instrucciones completas sobre configuración y uso. Explica cómo instalar la aplicación, crear el perfil médico, conectar el dispositivo, registrar signos vitales, tomar imágenes y sonidos, y comprender los resultados del análisis con IA.

Video Tutorial (English)

Spanish Video Tutorial

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